Sometimes a small change makes all the difference. Our support tickets have always read top to bottom, with the newest reply at the bottom. While that works great for Hosting support, because those tickets are normally very quick and short, it leaves a little to be desired for our Design Services clients, when tickets can span weeks or months, and become very long.
Today we're reversing the order that new replies are displayed on tickets, to show the newest one first at the top. This should save a lot of wear-and-tear on our Design clients' mouses and thumbs!
And in December there will be even bigger news: a new support ticket system is coming!