The online system that we use for support, billing/ordering, client management and communication will be upgraded and moved in the next 3-7 days.
Since the system upgrade is a jump in version involving many new features, and we'd been planning on moving the system to an easier-to-remember directory anyway, a fresh install in the new directory will be done and the system will be tested and confirmed working, leaving the previous version intact in the unlikely event the upgrade doesn't go as planned. In all things computers, it's always good to have a backup plan.
A redirect will be in place from the current/old to the new location, so any direct links (to open support/work order tickets, etc) should continue to work.
This is just one step in our evil plan to take over the world! Or, at the very least, provide design and hosting clients with a more pleasant visual experience and make our communications easier.