Tuesday, May 28, 2013

Security Maintenance Scheduled 5/28/13 - 5/30/13

Between Tuesday, May 28 and Thursday, May 30 the Data Center will be performing a server reboot. This is an issue that involves all servers, not just ours. The nature of this reboot is to finalize the application of the latest, patched kernel to address a critical security issue.

We anticipate less than 10 minutes of downtime, and we will make every effort to minimize the impact this will have on your websites. Due to the critical nature of this vulnerability and the requirement of expediency, the Data Center (NOC) is unable to provide a more precise reboot time.

All servers in the Data Center are scheduled for a reboot, it just depends on when they get to ours. Typically server reboots are scheduled for the middle of the night to minimize disruption, but that simply isn't possible this time.

The Data Center Tech and Engineering teams will be actively monitoring for the duration of the maintenance, and we will keep you informed of updates as we have them.

Friday, May 10, 2013

Apollo Server Reboot Required

8:57am PDT: Our engineers have isolated an issue that has required a reboot to resolve. We are currently in the process of rebooting the server. We apologize for the inconvenience and appreciate your patience, this should take just a few minutes to resolve. 

9:32am PDT: And Apollo is back up with all websites resolving. We apologize for this inconvenience and appreciate your patience,