Sunday, June 29, 2008

Some services down

There is an intermittent outage of some services, which seems to be linked to last night's cpanel upgrade. We are working on the problem now and will have all services restored momentarily. Thank you for your patience.

EDIT: 2:18pm I am continuing to work on this issue. I've lodged a support ticket with cPanel, my first in five years. There are 28 requests ahead in the queue.

EDIT2: 4:36pm A cPanel tech is currently working on the server.

EDIT3: 6:30pm Fixed! That was quite a ride. We apologize for the outage and will look into what we can change to avoid this in the future. I was already researching adding complimentary backup DNS to be included in all packages...I think I need to step that up.

We're still not sure (nor was the DELIGHTFUL and efficient cPanel tech, David L, who fixed the problem) what caused the problem with the DNS server. I'm as guilty as anyone of jumping to conclusions and assuming it must have been cPanel, since it was working fine before their nightly update, but in truth...the cPanel update also "sets off" updates from the OS and various vendors. There are hundreds of different applications, software and scripts that get updated nightly, and occasionally they don't play nice or have an unforeseen bug.

We do the best we can to minimize downtime and outages, and thank you for your patience.

Monday, June 9, 2008

Server permissions problem / 403 errors

There's a problem with permissions on the server, which we are working on to correct. Since it was all working fine when I went to bed last night, my best guess is it has something to do with a cPanel update. It should be fixed in just a few minutes, thank you for your patience.

9:27am: Fixed.

Thursday, June 5, 2008

PHP permissions problem on some sites

If you're seeing a "server error 500", please hang tight, we're fixing that now.


PHP/Apache upgrade complete!

And it's lookin' good! *exhales*

We are now running PHP version 5.2.6 as the default, with PHP v4.4.8 available if necessary, and Apache version 2.2.

The change from PHP version 4 to 5 is a big one, which is why so many web hosts have been resistant to it. If you have an application that is not PHP5 compliant, simply change the file's extension to .php4 and it will continue to function. This should be used as a temporary measure until you find a suitable replacement or the developer provides PHP5 support.

The projects I've seen where the developers were not able to make changes necessary to be PHP5 compatible often die out and are abandoned. There is a strong movement to leave behind and scripts and applications that are not PHP5 compatible. Also please be aware that PHP4's end of life date is Aug. 8, 2008, and we will be dropping it by then, switching solely to PHP5. For more information on the conversion to PHP5 in general (and reasons why it's necessary) see the Go PHP5 website.

We have also made some significant security changes to the PHP configuration as well as various performance enhancements which should speed up the execution/loading of PHP scripts and pages.

PHP upgrade commencing now

Sorry for the delay, a couple of other issues came up that needed to be dealt with first. And in the meantime, cPanel has issued two more updates (which we've done, each time). Hopefully they've enhanced the user experience :)