Sunday, February 28, 2010

Invoicing Changes

As of March 1, 2010 invoices will be emailed to you five (5) days prior to your due date, rather than the current ten (10) days prior. Five days will still give you enough time to make any payment funding source changes if needed, but not too far in advance so that manual PayPal payments are put off then forgotten. Payments are always processed on the same day each month, and the emailed invoices are just a reminder.

Any time you need to make changes to how you pay your invoice (credit card, PayPal, bank wire transfer), just submit a ticket to the billing department, and we're happy to make that change for you, usually in a matter of minutes.

A big shout-out and thank you to our clients who always pay on time! Yes, we know who you are. :) The less resources (time and money) spent on accounting issues means there are more resources available to add new services and goodies, and helps keep our overall costs down. Keeping our costs down keeps our rates down, and everyone's happy.

Monday, February 22, 2010

Apollo Server Issues

The Apollo server seems to be having a case of the Monday morning blahs and though all services are up and functional, responses are very sluggish. It's very possible there's a DOS attack of some sort underway, but I won't speculate further until that's been verified.

Technicians are investigating the problem and I'll update when there's more solid information to report, but in the meantime, we're aware of the issue and we're on it.