When the remainder of the accounts were reentered last night into the billing system, any annual accounts were left blank (with a "0" due and a due date of 00/00/000) temporarily, as my immediate concern has been to concentrate on those accounts which were due in February and March.
The billing system send out notices this morning to anyone with a due date of 00/00/0000, telling them their account had been suspended for non-payment. Please be assured your account has NOT been suspended, this was an error, and emails to that effect have been sent out to all affected accounts.
We have filed a bug report with the developer of the system and have disabled the system from sending suspension notices until this matter is resolved. Please accept our apologies for any confusion.
Sunday, March 11, 2007
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