Monday, February 19, 2007

Horde webmail not allowing users to login

Users are unable to login to webmail using the Horde webmail client. We are investigating the cause, and in the meantime please use SquirrelMail to access your webmail.

Once you're logged into webmail, just click the "SquirrelMail" option on the right, and it will take you directly to your email.

1:02pm This issue has been fixed and Horde is working. Thank you for your patience.

Friday, February 16, 2007

PHP is stable

I've recompiled PHP to a previous and known stable version. All sites are verified up and functioning as before. I will be upgrading to PHP v4.4.2 later this week and making some adjustments to the security settings, but in the meantime we are up and running.

There will be some security tweaking occurring in the next few days, as well as reconfiguring the anti-SPAM settings as they were before so users don't get flooded with tagged spam (the {spam?} tags in the subject line).

Please be patient as we make these changes and recreate all services as they were on the former server. With some changes the server (or Apache, the web server which is what runs the websites you see in your browser) will need to be rebooted and websites will briefly be unavailable. This normally takes less than 60 seconds, and reboots are scheduled for "after hours" whenever possible.

Access restored

Access has been restored, working on PHP issue now.

2:02pm EDIT: When the server was initially setup, the data center installed a version of PHP that is incompatible with the security software that we (and most other web hosts) use. I am recompiling PHP to the previous version now.

PHP issues

When the tech who does our server hardening performed security work early this morning, he tightened the PHP settings *too* tight, and there for broke some PHP pages. This would be a quick fix if the LFD (Login Failure Detection script) he installed wasn't also set too tightly, and has locked me out (since he changed the login).

I am working with the Data center guys now on correcting this issue.

Thursday, February 15, 2007

And we're back

The new server is up and running, with the majority of services having been restored and all accounts have been recreated on the new server (which is 4 times as big and 8 times as powerful as the previous server). The new server has two hard drives, with an 80GB for backups. We will be initiating automated backups as soon as possible, though it's still in all client's best interest to maintain their own backups as well.

The SPAM blocking and anti-virus scanning software are now being reinstalled as I type this, so the SPAM that you've likely seen today will be stopped very shortly. Email accounts were recreated to the best of our ability, though due to privacy concerns we didn't have access to personal passwords, and those had to be changed. Please contact me with any questions.

Wednesday, February 14, 2007

Server hardware failure

There has been a catastrophic server hardware failure, some refer to as "the click of death." It happened at approximately 2:34am this morning.

We are working to restore all services (including websites and email) as quickly as possible.

Thank you for your patience.