Tuesday, September 20, 2011

Status is up even when the server is down

This afternoon we came across a nasty cPanel bug that caused Apache to fail to restart (while all other services: email, FTP, cPanel were up and continued to function). We were on it within 6 minutes and the issue was resolved within 20 minutes.

But what if you'd tried to access the server within that time? How would you know what was happening??? You're reading it right this moment. Our hosting status blog is hosted off-site and through the magic of secondary (back-up) DNS continues to keep you informed, even in the event of an actual emergency. Or in the event of a whole range of things you might want to know about.

Sometimes in the world of hosting, things happen fast. Issues can be created and fixed before we get a chance to blog about them. That's why there's Twitter. What? Are we asking you to sign up for yet another service, just to stay informed? No way!

Our Tweets are imported into the right-hand sidebar of our status blog, so you still only need to remember one place to check:

But wait, you say...what if I'm playing FarmVille on Facebook, and checking the status page is too much work? Never fear! We've got you covered there, too.

Simply head over to Our Facebook Page (You're a fan, right? RIGHT???) and click on either the News or the Twitter link:

Our blog posts from this very status blog, along with our Twitter statuses imported (there's even a nifty little "follow" button for you to click). If you're wondering why some of our Tweets start with [status] that's to allow anyone using an RSS Reader who may want to only receive our actual status tweets and filter out our otherwise equally high-quality tweets.

Through the magic of the Internet, you can even have the status tweets sent to your phone through SMS. Not like when I was a kid...and we have to carve our tweets on stone tablets, by hand. True story.

If all that isn't enough for you (man, tough crowd!) there are numerous RSS options on the blog (RSS Readers, subscription by email, carrier pigeon) so you can keep up with the latest. We've got lots of exciting new features rolling out in the next month or two, and you won't want to miss any of it!